Shipping & Delivery Fee
What are the countries you ship to and how fast is your shipping?
For Singapore
Free shipping within Singapore is available for orders above SGD80. If your order is under SGD80, there is a shipping charge of SGD4 for each order. Your parcel will arrive within 5-7 business days from the date of order placed.
If you require expedited shipping, there will be a charge of SGD18 for each order. Your parcel will arrive within 1-2 business days from the date of order placed.
This does not apply to pre-order items. However, during the peak period, we may take longer than expected. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.
We do not ship on the weekend or Singapore public holidays.
|
Country |
Cost |
Estimated Arrival |
|
SG Order below SGD80 |
SGD4 |
5-7 business days |
|
SG Order above SGD80 |
Free |
5-7 business days |
|
SG Expedited Shipping |
SGD18 |
1-2 business days |
For Malaysia
Free shipping within Malaysia is available for orders above SGD200. If your order is under SGD200, there is a shipping charge of SGD8 for each order. Your parcel will arrive within 6-8 business days from the date of order placed.
If you require expedited shipping, there will be a charge of SGD20 for each order. Your parcel will arrive within 2-4 business days from the date of order placed.
This does not apply to pre-order items. However, during the peak period, we may take longer than expected. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.
We do not ship on the weekend or Singapore public holidays.
|
Country |
Cost |
Estimated Arrival |
|
MY Order below SGD200 |
SGD8 |
6-8 business days |
|
MY Order above SGD200 |
Free |
6-8 business days |
|
MY Expedited Shipping |
SGD20 |
2-4 business days |
For Vietnam
Domestic shipping will be shipped via Bocau.
For customers in Vietnam, please contact us via Instagram Direct Messenger/ Facebook Messenger to find out more details about your rate.
We do not ship on the weekend or Vietnam public holidays.
Rest of the world
Most of our orders are shipped out within 2-3 business days of purchase, pending availability and credit verification. If you are located outside of Singapore (except Malaysia), we ship all international orders via DHL so you will receive your order within 3-15 business days, depending on your location.
This does not apply to pre-order items. However, during the peak period, we may take longer than expected. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.
We do not ship on the weekend or Singapore public holidays.
|
Country |
Cost |
Estimated Arrival |
|
Thailand & Hong Kong Order below SGD350 |
SGD25 |
5-10 business days |
|
Thailand & Hong Kong Order above SGD350 |
Free |
5-10 business days |
|
Taiwan, Philippines & Indonesia Order below SGD500 |
SGD35 |
8-12 business days |
|
Taiwan, Philippines & Indonesia Order above SGD500 |
Free |
8-12 business days |
|
Australia, New Zealand, Japan & Korea Order below SGD500 |
SGD50 |
8-12 business days |
|
Australia, New Zealand, Japan & Korea Order above SGD500 |
Free |
8-12 business days |
|
Europe, United States & Canada Order below SGD500 |
SGD60 |
8-12 business days |
|
Europe, United States & Canada Order above SGD500 |
Free |
8-12 business days |
|
Rest of the world |
SGD80 |
10-15 business days |
International customers are responsible for any custom duties. For more details on customs duties, please check with your local customs office.
Can I choose Self Collection for Singapore?
You may choose to self collect your parcel from our studio between Tuesdays to Fridays, 12pm to 6pm.
However, kindly leave us a note upon checking out with your preference for self collection and the team will be in touch with you to make arrangements. All self collections will require a 48 hour processing time upon checking out.
Will I be charged taxes and import duty for my parcel?
International customers are responsible for any custom duties. For more details on custom duties, please check with your local customs office.
Do you offer expedited shipping in Singapore?
If you require expedited shipping, there will be a charge of SGD18 for each order. Your parcel will arrive within 1-2 business days from the date of order placed.
We do not ship on the weekend or Singapore public holidays.
Do you offer expedited shipping for international orders?
Besides Singapore, we offer expedited shipping for Vietnam and Malaysia.
For Malaysia, if you require expedited shipping, there will be a charge of SGD20 for each order. Your parcel will arrive within 2-4 business days from the date of order placed.
For Vietnam, please contact us via Instagram Direct Messenger/ Facebook Messenger to find out more details about your rate.
We do not ship on the weekend or Singapore public holidays.
Order Tracking
How do I track my order?
An email with your Tracking Reference Number will be sent to notify you once your order has been shipped:
- All local parcels can be tracked here.
- All overseas parcels can be tracked: Ninjavan (for Malaysia), DHL (Rest of the World).
- Please note that free deliveries entitlement are based on the final amount payable i.e. after deduction of vouchers, discounts such as promotional codes.
-Our courier rates do not include custom duties and we regret to inform you that custom tax will be borne by the customer.
Order Issues
How do I change or cancel my order after order confirmation?
Unfortunately, once the order is placed, you can’t cancel the order. If there is anything that we can help, please contact us at love@caramelmonster.com.
What do I do if I have an issue with my order?
Please contact us love@caramelmonster.com.
How do I change my delivery information?
We strongly advise our customers to ensure all information provided is accurate before check out.
In the unfortunate event your details on the order is incorrect, please contact us right away at love@caramelmonster.com to minimise delays or lost parcels during delivery.