Order & Delivery

Delivery Policy

We will endeavour to deliver your order to your delivery address in accordance with your selected delivery option. We work with third party logistic partners (e.g. DHL and Ninjavan) for the delivery of your orders. Your order shall be deemed to be delivered in accordance with the terms of delivery of our logistic partners, or otherwise upon your signing or acknowledgement of the receipt of the order at your selected delivery address. 

Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events or unforeseen circumstances. If the delivery is delayed, we will keep you informed and we will dispatch the order as soon as the option to dispatch becomes available. Neither we nor our agents shall be liable for any delays in delivery.

If your order does not arrive by the estimated delivery date, please contact us via e-mail at love@caramelmonster.com, and our team will endeavour to assist you.

Inability to Deliver

If we are unable to deliver your order to your selected location, we will attempt to find a safe place to leave your order. If this is not possible, your order will be returned to our warehouse. We will attempt to leave a note explaining the situation and how to rearrange delivery. Please note that any rearrangement of delivery may have an additional cost which we will be entitled to pass on to you.

Transmission of Risk and Ownership of the Products/Risk and Title

Responsibility for the products transfers to you from the moment of delivery to you (or a third party nominated by you). Ownership of the products will transfer to you upon us receiving full payment of all amounts due, including delivery charges, or at the moment of delivery, whichever is the later.

The risk of any damage to the products transfers fully to you upon our delivery to the address you provided to us, or at the time delivery is attempted if you wrongfully refuse to accept the products.

Title to the products remains with us until delivery is completed and you have paid us the final price for the products.

What are the countries you ship to and how fast is your shipping?

For Singapore

Free shipping within Singapore is available for orders above SGD80. If your order is under SGD80, there is a shipping charge of SGD4 for each order. Your parcel will arrive within 5-7 business days from the date of order placed.

If you require expedited shipping, there will be a charge of SGD18 for each order. Your parcel will arrive within 1-2 business days from the date of order placed.

This does not apply to pre-order items. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us at love@caramelmonster.com. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.

We do not ship on the weekend or Singapore public holidays.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

Country	Cost	Estimated Arrival
SG Order below SGD80	SGD4	5-7 business days
SG Order above SGD80	Free	5-7 business days
SG Expedited Shipping	SGD18	1-2 business days

For Malaysia

Free shipping within Malaysia is available for orders above SGD200. If your order is under SGD200, there is a shipping charge of SGD8 for each order. Your parcel will arrive within 6-8 business days from the date of order placed.

If you require expedited shipping, there will be a charge of SGD20 for each order. Your parcel will arrive within 2-4 business days from the date of order placed.

This does not apply to pre-order items. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us at love@caramelmonster.com. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.

We do not ship on the weekend or Singapore public holidays.

Country	Cost	Estimated Arrival
MY Order below SGD200	SGD8	6-8 business days
MY Order above SGD200	Free	6-8 business days
MY Expedited Shipping	SGD20	2-4 business days

For Vietnam

Domestic shipping will be shipped via Bocau.

For customers in Vietnam, please contact us via Instagram Direct Messenger/ Facebook Messenger to find out more details about your rate. 

We do not ship on the weekend or Vietnam public holidays.

Rest of the world 

Most of our orders are shipped out within 2-3 business days of purchase, pending availability and credit verification. If you are located outside of Singapore (except Malaysia), we ship all international orders via DHL so you will receive your order within 5-15 business days, depending on your location.

This does not apply to pre-order items. We aim to deliver orders as quickly as possible. However, at certain periods such as busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us at love@caramelmonster.com. We really appreciate your understanding with us of this. Do feel free to drop us a note if you need the item for any special occasions so we can prepare them accordingly.

We do not ship on the weekend or Singapore public holidays.

International customers are responsible for any custom duties. For more details on customs duties, please check with your local customs office.

Country	Cost	Estimated Arrival
Thailand & Hong Kong Order below SGD350	SGD25	5-10 business days
Thailand & Hong Kong Order above SGD350	Free	5-10 business days
Taiwan, Philippines & Indonesia Order below SGD500	SGD35	8-12 business days
Taiwan, Philippines & Indonesia Order above SGD500	Free	8-12 business days
Australia, New Zealand, Japan & Korea Order below SGD500	SGD50	8-12 business days
Australia, New Zealand, Japan & Korea Order above SGD500	Free	8-12 business days
Europe, United States & Canada Order below SGD500	SGD60	8-12 business days
Europe, United States & Canada Order above SGD500	Free	8-12 business days
Rest of the world	SGD80	10-15 business days

If you require expedited shipping, there will be a charge of SGD18 for each order. Your parcel will arrive within 1-2 business days from the date of order placed. 

We do not ship on the weekend or Singapore public holidays.