Main Responsibilities:

  • Assist in order fulfilment such as picking and packing, in a timely and accurate manner
  • Assist in the booking and coordinating with courier services for the shipping of products to customers
  • Conduct routine quality checks of products
  • Regular stocktaking and inventory management to ensure quantities are accurately kept up-to-date
  • Handle incoming shipments and stock replenishments
  • Check and process customers’ returns and exchanges
  • Collaborate, work and provide support with and to the other departments
  • Support any other ad-hoc duties and responsibilities required by the management
  • Maintaining office cleanliness and tidiness at all times
  • Prepare the studio for bi-weekly pop-up event
  • Must be able to commit to two weekends a month for the studio pop-up event
  • Customer service management such as daily customer enquiries
  • To handle and respond promptly, courteously and accurately to customers’ enquiries via Instagram and Email within ideally 24 hours, but no later than 48 hours (including weekends and PHs)
  • Assist with enquires such as but not limited to, quality, sizing, availability, order status, returns/exchanges and etc
  • Handle and resolve customer complaints and concerns
  • Be proactive in identifying trends, as well as common customer issues or requests


  • Related experience will be preferred but not required
  • Minimum qualification: Diploma
  • Comfortable with physical work
  • Good teamwork and communication skills
  • Meticulous, operate with a sense of urgency and takes initiatives
  • A reliable team player who can work independently and proactively with a can-do attitude
If you think you'll be a good fit, send in your resume and a writeup about yourself to us