Operation and Customer Service Assistant - Full-time
Main Responsibilities:
- Assist in order fulfilment such as picking and packing, in a timely and accurate manner
- Assist in the booking and coordinating with courier services for the shipping of products to customers
- Conduct routine quality checks of products
- Regular stocktaking and inventory management to ensure quantities are accurately kept up-to-date
- Handle incoming shipments and stock replenishments
- Check and process customers’ returns and exchanges
- Collaborate, work and provide support with and to the other departments
- Support any other ad-hoc duties and responsibilities required by the management
- Maintaining office cleanliness and tidiness at all times
- Prepare the studio for bi-weekly pop-up event
- Must be able to commit to two weekends a month for the studio pop-up event
- Customer service management such as daily customer enquiries
- To handle and respond promptly, courteously and accurately to customers’ enquiries via Instagram and Email within ideally 24 hours, but no later than 48 hours (including weekends and PHs)
- Assist with enquires such as but not limited to, quality, sizing, availability, order status, returns/exchanges and etc
- Handle and resolve customer complaints and concerns
- Be proactive in identifying trends, as well as common customer issues or requests
Requirements:
- Related experience will be preferred but not required
- Minimum qualification: Diploma
- Comfortable with physical work
- Good teamwork and communication skills
- Meticulous, operate with a sense of urgency and takes initiatives
- A reliable team player who can work independently and proactively with a can-do attitude
