Returns & Exchanges
Return Policy
We always aim to make sure you love our products, but if you do need to return an order, we’re happy to help.
1. You can return your online order within 10 working days (for local orders) and 30 working days (for overseas orders) from date of delivery. Returned items must be purchased directly from us through our official website or our official Instagram page.
Items will be processed and checked upon reaching us. All successful returns are processed in-store credits, which will be refunded to you within 5-10 working days and you will be notified via the email provided.
2. All items returned must be in their original condition - attached with original tag, unworn, unwashed, unaltered and purchased directly from caramelmonster.com only. Items will be inspected on return.
3. You may return your purchase via post or arrange to drop it off at our studio. All returns must include the following Returns Form for processing (download Returns Form here)
For all domestic returns and international returns via post, you may mail it to us at:
7030 Ang Mo Kio Ave 5 NorthStar@AMK, #03-62 Caramel Monster, Singapore 569880
(Tracked postage is recommended and Caramel Monster will not be responsible for any lost items)
As our studio is currently close to the public, you may drop off your item at our studio between the hours of 12 pm to 6pm daily.
4. In the unlikely event that a product is returned to us in an unsuitable condition, the item will be sent back to you (prevailing shipping costs will be charged accordingly). We reserve the right to refuse any returned item that does not meet the above return policy.
5. All postal fees, customs duties and taxes for returns are to be paid by the customer.
Exchange Policy
If you wish to request for an exchange, do kindly email to us at love@caramelmonster.com and our team will assist you on this.
1. You can exchange your online order within 10 working days (for local orders) and 30 working days (for overseas orders) from date of delivery. Exchanged items must be purchased directly from us through our official website or our official Instagram page.
2. All items returned must be in their original condition - attached with original tag, unworn, unwashed, unaltered and purchased directly from caramelmonster.com only. Items will be inspected on return.
3. Kindly ensure that your name, order number as well as “Exchange” is indicated on the parcel for easier processing & verification.
4. All postal fees, customs duties and taxes for returns are to be paid by the customer.
Do note that returns/exchanges are not allowed for Sale items, items' purchased from our pop-up events, Customised/ Special request items or orders using promotional codes.
