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My Order

Where are you based?

We're based in Singapore. Our production and workshop is based in Ho Chi Minh city, Vietnam.

Do you have gift options?

Sorry, we don’t offer a gift option yet.

How can I cancel my order?

Unfortunately, once the order is placed, you can’t cancel the order. If there is anything that we can help, please contact us love@caramelmonster.com

How do I exchange for sizes?

Do kindly email to us at love@caramelmonster.com and our team will assist you on this.

What if I receive the wrong product or faulty items??

We apologise for the inconvenience caused. Do kindly email to us at love@caramelmonster.com with a snapshot of the defect and a detailed description, our team will get back to you as soon as possible.

Can I return my product?

We always aim for to make sure you love our products, but if you do need to return an order, we’re happy to help.

1. You can return your online order within 14 days (for local orders) and 45 days (for overseas orders) from date of purchase. All items returned have to be in their original condition - attached with original tag, unworn and unaltered. Items will be inspected upon reaching the warehouse. Store credits will be refunded to your account once the return is successful.

2. All items returned must be in their original condition - attached with original tag, unworn, unwashed, unaltered and purchased directly from caramelmonster.com only. Items will be inspected on return.

We try our best to accept all returns as long as they reach us in good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we may have to send it back to you.

Do note that returns/exchanges are not allowed for Sale items or orders using promotional codes.

What if I need to change my order?

Once an order is placed, we’re unable to make any changes. Sorry about that!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact us right away.

How do I enter a promo code?

Select “View Your Cart” before checkout to enter your promo code.

Is pre-order options available?

Yes, it's available for everyone. Do check out product details before purchasing.

Sizing

How can I know my size?

Our size guides serve as a general guideline for helping you find your right size. You can view all of our size guides here.

If you have questions about a specific style’s measurements, you can always reach out to our team on social media for your perfect fit. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out.

Is your items true to size?

Though our garments are true to size, all bodies are different. You can always reference our sizing guide, which features our general garment measurements, or, reach out to pir team for more specifics, and they’ll help you get the right size. We work hard to produce the most flattering fit possible for different body types, and are always working to improve sizing on recut items when we produce them again.

Will I be the same size for all the dresses?

Once you find the perfect size for you, it’s likely that it will be your size in other items from us.

Shipping

What are your delivery times?

For Local Shipping: 3-7days

For Malaysia Shipping: 5-8 working days

For Vietnam Shipping: 1-3 days

For International Shipping: 10-15 working days depending on the locations.

However, during the peak period, we hope to seek your kind understanding as there might be some delay added. Please refer to our Shipping for more details

How much will shipping cost?

Please refer to our Shipping for more details

Can you provide worldwide shipping?

We are happy to share that for all orders above SGD300, overseas airmail is free! Do note that standard airmail takes about 15-20 days, depending on each individual destination. Our courier rates do not include import tax and we regret to inform that import tax will be borne by the customer. 

Please refer to our Shipping for more details

Garment Care

Linen

Linen is a natural fibre made from the stems of flax plants. It’s light and breathable, making it cool in Summer and warm in Winter. It’s strong and durable. Your linen garment will soften with wear.

Care Guide: Cold hand wash or cold machine wash on a delicate cycle with similar fabrics and colours. Line dry in a cool, dark place and steam out before wear.

Cotton

Cotton is a soft, fluffy staple fibre that grows in a boll, or protective case. It is a soft and breathable material. This natural fibre is lightweight and absorbs moisture. Cotton is prone to shrinking, so please follow the care guide instructions carefully. 

Care Guide: Cold wash with similar fabrics and colours. Line dry in a cool, dark place and steam out before wear. Avoid any bleaches.

Dead-stock material

We will indicate under the product if there is any special care needed.

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